All DOA, Missing, or Wrong Item claims must be reported to our warranty department via email within 48 hours from the time of delivery. The consumer is responsible for checking all items received and notifying us within the time frame stated with any issues or concerns.

Dead on Arrival or DOA, is defined as an item that is completely non-functional upon receipt or a device that does not function in a manner in which it was designed to be used from the first use of the device. However, to qualify as DOA, you must notify us immediately. Products are not considered DOA, if the device worked at any point for any reason.

Minor cosmetic damage exclusive to the product manufacturer, buttons that rattle, a USB port intended for firmware updates that does not charge batteries, or missing items from the sealed packaging are all examples of, but are not limited to, conditions that do not constitute a DOA item.

Minor Cosmetic damage: Minor cosmetic issues, minor scratches, or discolorations are considered normal wear and tear, and will not be covered by our warranty.

Coils: STIG does not offer exchanges of coils due to the consumable nature and limited life expectancy of disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers. However, we do offer a dead on arrival (DOA) warranty for replacement coils or pods. If they do not work right out of the box we will warranty the item. You will be asked to return all defective units with their original packaging and all initially included components for confirmation and for testing the unit to find root causes.

Common reasons coils go bad or fail to perform:

• High voltage devices or high voltages: High voltages on a coil that cannot handle the heat can and will damage the coils causing one to assume the coil is DOA or defective. The type of e-liquid also matters, higher “sugar” content e-liquid and high heat will cause caramelization on the wick which has the same effect as burning a wick, if there is build up on the coil and wick it will not saturate.
• Constant or consistent vaping: A coil may burn out fast due to constant or consistent vaping or “chain vaping.” Most coils are not meant to be fired continuously all day long with no breaks. Doing so can significantly shorten the life of any disposable e-cigarettes, atomizer tanks, atomizer coils, pod system replacement pods and cartomizers.
• The E-liquid: A higher VG content in e-liquid will make it more viscous and the wick will not saturate quickly enough into the coil and atomize the liquid. This will cause heat build up and the wick to burn. Once a wick burns the performance of the coil is severely degraded.

E-liquid:E-liquids are not covered under any warranty due to their consumable nature. E-liquid flavorings may contain trace amounts of nuts, gluten, sugar, diacetyl, or other sweeteners. Flavorings may also contain artificial colors, artificial flavors, and artificial sweeteners. Keep all e-liquids away from children and pets. Do not drink e-liquid, puncture the cartridge or in any way attempt to modify with any miscellaneous ingredients or accessories. Nicotine levels may vary. If you find that the juice tastes different from a previous batch, we can guarantee that we did not alter the formulas and any such claims must be submitted to the manufacturer. Some known reasons for any variances in taste may include the following:

• If the manufacturing date falls close to the current date, and thus, the e-liquid may require more steeping. Please, shake it well and leave in a dark area for a few days.
• If the e-liquid is left in a hot location or in direct sunlight, the heat may have an effect on the taste of the e-liquid. Specifically, if it contains nicotine. For example: The e-liquid is left sitting in your mailbox, on your porch or in the car for an extended period of time.
• If you changed your tank type, atomizer resistance or battery voltage, any or all may cause a reduction or increase in the nicotine dosage per puff. Additionally, under or overheating the e-liquid can change the flavor. Check the suggested voltage range for your atomizer resistance and try again at the lower end of that voltage range
• A survey of 500 customers has shown that the taste of e-liquid, as well as some food items, may change after abstaining from smoking, which is explained by restoration of taste buds due to the elimination of tobacco products.
• Nicotine can oxidize when exposed to sunlight for extended periods of time. This results in a slight variation in color of the e-liquid and possibly a slight variation in flavor, as well. One can avoid this physical change by simply storing your e-liquid in a drawer or a similar dark and dry place at room temperature.

Accessories/Apparel: There are no warranties on accessories and/or apparel.

Clearance Products: All purchases of clearance products are FINAL and will not be covered under product warranty OR our return policy with absolutely NO exceptions.

Promotional Codes: Promotional codes or Affiliate codes cannot be combined or applied to already reduced pricing or sale items.

Discontinued Products: Products that are discontinued are no longer supported by our warranty replacement policy effective immediately upon time of discontinuance.

Compatibility: We do not guarantee compatibility between items. If you have any questions about compatibility, please, do your research or send us an inquiry before placing your order. We will not accept returns due to incompatibility.

Note: Atomizers, such as tanks, RDAs, RTAs, and RDTAs, box mods and mechanical mods purchased on our website are intended only for use with e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on our products and we will not accept it for a return.